Delivery & Returns Policy

Part 2: Returns & Refunds Policy

2.1 Return Eligibility

We accept returns on standard, in-stock items in their original, unused condition within 30 calendar days of the delivery date.

To be eligible for a return, items must meet all of the following conditions:

• Unused and uninstalled

• Uncut and undamaged — full, unopened reels only

• Original packaging — returned on the original reel or in original packaging

• Certification labels and serial numbers intact

• Proof of purchase — order number or invoice provided

Partial reels, cut cable, or used material are not eligible for return under any circumstances.

2.2 Non-Returnable Items

The following items cannot be returned or refunded:

2.3 How to Initiate a Return

1. Contact us within 30 days of delivery at info@cu-cable.com or call +86 135 3866 1001

2. Provide your order number, the item(s) you wish to return, and the reason for return

3. We will issue a Return Authorization （RA/RMA） number

4. Do not ship returns without an RA number — unauthorized returns may be refused

5. Clearly mark the RA number on the outside of your shipping box

6. Ship the item to the address provided in your RA confirmation

2.4 Return Shipping Costs

Shipping costs are non-refundable. We recommend using insured shipping with tracking. CU CABLE is not responsible for lost or damaged return shipments.

2.5 Restocking Fee

A restocking fee may also apply if the item is returned without original packaging or missing components.

2.6 Refund Process

1. Inspection — We verify the item is in original, unused condition

2. Processing — Refunds are processed within 5–7 business days after inspection

3. Issuance — Refund issued to the original payment method

4. Bank processing — Please allow an additional 3–5 business days for the refund to appear on your statement

Processing fees apply: A 3% bank processing fee will be deducted from all unused returns.

2.7 Exchanges

If you need a different size, gauge, or cable type:

1. Contact us at info@cu-cable.com to arrange an exchange

2. We will issue an RA for the original item

3. Standard return conditions apply — item must be unused and in resalable condition

4. We will process the replacement order upon receipt of the returned item

Exchanges for defective or incorrect items are free of charge.

For instant exchanges, we recommend placing a new order and applying for a refund on the original item simultaneously.

2.8 Damaged or Incorrect Shipments

Visible Damage at Delivery

• Inspect all shipments upon delivery

• Note any visible damage on the carrier’s delivery receipt

• Take photos of the damaged packaging and product

• Contact us within 48 hours of delivery

Concealed Damage

• Damage not visible at delivery must be reported within 48 hours of discovery

• Retain all packaging materials for carrier inspection

Wrong Item Received

• Contact us immediately with your order number and details

• We will arrange pickup of the incorrect item at our expense

• We will ship the correct product as quickly as possible

⚠️ Important: Failure to report damage within 48 hours may result in denial of the claim by the carrier, and CU CABLE may not be able to provide a replacement or refund.

2.9 Cancellations

• Orders can be canceled within 24 hours of placement

• After 24 hours, the order may have entered processing and cannot be canceled

• For custom or special orders, cancellations are not accepted once manufacturing has begun

2.10 Warranty Returns

All CU CABLE products are covered by a 1-year limited warranty against manufacturing defects. For warranty claims:

• Contact us with your order number and description of the issue

• Provide photos or video demonstrating the defect

• We will issue an RA and provide return instructions

• Upon inspection and approval, we will replace the defective item at no cost or issue a refund.