Refund and Returns Policy

Effective Date: July 13, 2018
Last Updated: July 13, 2026

At CU CABLE, we stand behind the quality of every cable we sell. We source exclusively from China‘s most trusted manufacturers — Mingxing, Jin Huan Yu, Jin Long Yu, Guangdong Cable, and Pearl River Cable — and every product is 100% pure copper, GB-standard, and fully certified.

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to make it right.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on almost every product we sell. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 30 calendar days of the delivery date for a full refund of the purchase price.

After 30 days, all sales are considered final unless the product has a manufacturing defect covered under warranty.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Unused and uninstalled — Cable must be in its original, uncut, undamaged condition

• Original packaging — Returned in the original reel or packaging with all labels and serial numbers intact

• Original condition — No signs of wear, installation, or tampering

• Proof of purchase — Order number or invoice must be provided

Partial reels, cut cable, or used material are not eligible for return under any circumstances.

Non-Returnable Items

The following items cannot be returned or refunded:

How to Initiate a Return

To return an item, follow these steps:

1. Contact us within 30 days of delivery at info@cu-cable.com or call +86 135 3866 1001

2. Provide your order number, the item(s) you wish to return, and the reason for return

3. We will issue a Return Merchandise Authorization (RMA) number

4. Clearly mark the RMA number on the outside of your shipping box

5. Ship the item to the address provided in your RMA confirmation

⚠️ Important: Returns shipped without an RMA number will be refused and sent back to you.

Return Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.

We recommend using insured shipping with tracking. CU CABLE is not responsible for lost or damaged return shipments.

Refund Process

Once we receive and inspect your returned item:

1. Inspection — We verify the item is in original, unused condition

2. Processing — Refunds are processed within 5–7 business days after inspection

3. Issuance — Refund issued to the original payment method

4. Bank processing — Please allow an additional 3–5 business days for the refund to appear on your statement

Restocking Fee

A restocking fee may also apply if the item is returned without original packaging or missing components.

Exchanges

If you need a different size, gauge, or cable type:

1. Contact us at info@cu-cable.com to arrange an exchange

2. We will issue an RMA for the original item

3. Standard return conditions apply — item must be unused and in resalable condition

4. We will process the replacement order upon receipt of the returned item

Exchanges for defective or incorrect items are free of charge.

For instant exchanges, we recommend placing a new order and applying for a refund on the original item simultaneously.

Damaged or Incorrect Shipments

Visible Damage at Delivery

• Inspect all shipments upon delivery

• Note any visible damage on the carrier‘s delivery receipt

• Take photos of the damaged packaging and product

• Contact us within 48 hours of delivery

Concealed Damage

• Damage not visible at delivery must be reported within 48 hours of discovery

• Retain all packaging materials for carrier inspection

Wrong Item Received

• Contact us immediately with your order number and details of what was received versus what was ordered

• We will arrange pickup of the incorrect item at our expense

• We will ship the correct product as quickly as possible

⚠️ Important: Failure to report damage within 48 hours may result in denial of claim by the carrier, and CU CABLE may not be able to provide a replacement or refund.

Warranty

All CU CABLE products are covered by a 1-year limited warranty against manufacturing defects in materials and workmanship.

What the Warranty Covers

• Manufacturing defects in materials or workmanship

• Conductor defects (e.g., resistance out of specification)

• Insulation defects (e.g., cracking, peeling)

What the Warranty Does NOT Cover

• Damage from improper installation or misuse

• Damage from overloading or exceeding rated capacity

• Physical damage from abuse, accidents, or negligence

• Normal wear and tear

• Damage from exposure to extreme conditions (weather, chemicals, etc.)

• Unauthorized repairs or modifications

How to File a Warranty Claim

1. Contact us at info@cu-cable.com with your order number and a description of the issue

2. Provide photos or video demonstrating the defect

3. We will issue an RMA number and provide return instructions

4. Upon inspection and approval, we will replace the defective item at no cost or issue a refund

For warranty returns, CU CABLE covers return shipping costs.

Cancellations

• Orders can be canceled within 24 hours of placement

• After 24 hours, the order may have entered processing and cannot be canceled

• For custom or special orders, cancellations are not accepted once manufacturing has begun

Contact Us

If you have any questions about our Refund and Returns Policy, please don‘t hesitate to reach out:

We respond to all inquiries within 24 business hours.